Hi,

This is concerning a property we booked at Supertech Capetown on 4th Dec 2011 for a 1150sqft flat at BSP INR3217/- through property dealer JKM. We provided a booking amount cheque that comprised 10% of booking amount i.e Sqft * BSP + INR50/- for PLC total amount given INR375705/-.

On receiving the booking letter we found a variance in the total amount (mentioned as INR403503/-) that we were to submit to Supertech along with pending amount, when we inquired that same with JKM we were not given any response. So we directly approached Supertech office on 14th Dec 2011, we were shocked to find that the form entered at Supertech was not the form that we had submitted, JKM had used our identity details like PAN card for self and wife and the form was signed on my behalf (without my knowledge) and BSP was increased from INR3217/- to INR3420/-. Additionally our contact details (email and mobile no) were also incorrectly mentioned so that we are not informed at the time of booking the form and would have cancelled it. And now we are at loss because all our information are forged and our property price has been hiked form initial INR3217/- our booking amount to INR3420/-. And now JKM is not providing any documentation and also ignoring our calls.

Really appreciate if your team can help us resolve the same as this is a clear case of fraud wherein the dealer has used our sentivite information and booked a flat at our name from his end. Supertech is sending us payment letters which is amounting to over 30lac to be submitted by 12th Feb 2012.

Regards,

Sandeep Singh Rawat

Supertech is the face of builders in India today. This is a product of flawed real estate laws in India. They do not have any moral, ethics and have eye on your money and would say any lie to get money your pocket. After booking with time you would slowly come to know about their real story. Very carefully read each and every line of builder buyer agreement. Although no builder is good in NCR but this is one of the worst. You must go through various discussion forums available online about supertech and you would come to know about their deeds. Beware of this builder. Best of luck!!

out of

Supertech doesn’t have ethical business practices. Customer is least priority after getting the booking amount.

I have booked a flat at their Cape town project with a booking amount of Rs. 50,000/-after 2 months of waiting my cheque got debited but I haven’t got any call from Supertech. Office regarding confirmation of my booking. After several followups at their office I came to know that they have booked some other flat for me. I requested for a flat no. 203 & they have booked flat no 204 which is facing exactly the opposite direction. When I requested for the flat no. 203 I was tolled its no more available & it doesn’t matter u r getting a flat with same area.

When I requested to cancel my booking and refund the amount, they are planning to deduct Rs. 25000/- as the cancelation charges.

Conclusions:

1) Any kind of editing on application form and changing the direction/flat no. without intimating the customer doesn’t matter for them.
2) Customer relationship executives are very rude, they’ll take days to find out your file and tell you exact status of your booking.
3) Customer executives never pick the phone numbers they provide on their business cards.
4) Customer executives may promise to reply with in next 2 days but their 2 days doesn’t get over for next 1 month.
5) You may not get a chance to discuss your matter with any senior executive.
6) Supertech doesn’t follow the terms and conditions they have mentioned at the application form.